1. Information We Collect

Personal Information

When you engage with our services, we collect various types of information to provide you with accurate business analysis. The information we gather depends on how you interact with us.

• Contact details including your name, email address, phone number, and business address
• Business information such as company name, ABN, industry sector, and operational details
• Financial data relevant to business analysis including revenue figures, expense categories, and transaction patterns
• Account credentials when you create a user profile on our platform
• Communication records including emails, chat messages, and phone call notes
• Technical information like IP addresses, browser type, device identifiers, and usage patterns

Automatically Collected Data

Our systems automatically collect certain information when you use our website and services. This helps us understand how people interact with our platform and where we can make improvements.

• Log data including access times, pages viewed, and navigation paths
• Cookie data and similar tracking technologies (see our Cookie Policy for details)
• Device information such as operating system, screen resolution, and browser settings
• Performance metrics showing how quickly pages load and which features you use most

2. How We Use Your Information

We use the information we collect for specific purposes related to providing and improving our business analysis services. Here's what we actually do with your data:

3. Data Sharing and Disclosure

We don't sell your personal information to anyone. However, there are specific situations where we need to share data with third parties to run our business effectively.

Service Providers

We work with carefully selected companies that help us deliver our services. These providers are bound by strict confidentiality agreements and can only use your data for the specific purposes we've authorized.

• Cloud hosting providers who maintain our servers and databases within Australia
• Payment processors for handling subscription fees and invoices securely
• Email service providers for sending communications and support messages
• Analytics tools that help us understand how our platform is being used
• Technical support partners who assist with maintenance and troubleshooting

Legal Requirements

Sometimes we're legally required to disclose information. This might happen if we receive a valid court order, subpoena, or request from law enforcement. We'll always verify the legitimacy of such requests and only provide the minimum information necessary.

Business Transfers

If mivarelxiono is acquired by or merges with another company, your information may be transferred as part of that transaction. We'll notify you before this happens and explain any changes to how your data will be handled.

4. Data Storage and Security

We store your data on secure servers located in Australia. Our infrastructure is designed with multiple layers of protection to keep your information safe from unauthorized access, alteration, or destruction.

Security Measures

• Industry-standard encryption for data in transit and at rest
• Regular security audits and vulnerability assessments conducted by independent experts
• Access controls ensuring only authorized personnel can view your information
• Multi-factor authentication for all administrative accounts
• Regular backups stored in geographically separate locations
• Incident response procedures in case of any security events

While we implement strong security measures, no system is completely immune to threats. If we become aware of any data breach that affects your information, we'll notify you within 72 hours as required by Australian law and explain what happened and what steps we're taking.

Data Retention

We keep your personal information for as long as you maintain an active account with us, plus an additional period as required by Australian business record-keeping laws. For most business records, this means seven years from the end of the relevant financial year.

• Active account data: Retained while your account remains open
• Financial records: Seven years after account closure (as per ATO requirements)
• Communication records: Three years or until you request deletion
• Technical logs: 12 months unless required for security investigations
• Marketing data: Until you withdraw consent or request removal

5. Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of receiving your request. There's no fee for reasonable requests, but we may charge for excessive or repetitive requests.

Correct Inaccurate Data

If you believe any information we hold about you is incorrect or outdated, let us know and we'll update it promptly. You can modify most information directly through your account dashboard.

Request Deletion

You can ask us to delete your personal information, and we'll comply unless we're required to keep it for legal or regulatory reasons. Keep in mind that deleting your account means you'll lose access to our services and any historical analysis data.

Withdraw Consent

Where we're processing your data based on consent (such as marketing communications), you can withdraw that consent at any time. This won't affect the legality of any processing we did before you withdrew consent.

Lodge a Complaint

If you're concerned about how we've handled your personal information, please contact us first so we can address the issue. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and understand how our platform is being used. A cookie is a small text file stored on your device that helps us recognize you when you return.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These handle things like login sessions and security features. You can't opt out of these without breaking core functionality.
• Performance Cookies: Help us understand which pages are popular and how people navigate our site. This data is aggregated and doesn't identify you personally.
• Functionality Cookies: Remember your preferences like language settings or customized dashboard views to make your experience more convenient.

You can control cookies through your browser settings. Most browsers let you refuse cookies or delete existing ones. However, disabling essential cookies will affect your ability to use certain features of our platform.

7. International Data Transfers

We primarily store and process data within Australia. However, some of our service providers may be located overseas. When we transfer data internationally, we ensure adequate protections are in place through:

• Standard contractual clauses approved for international data transfers
• Verification that the recipient country has data protection laws comparable to Australia's
• Additional security measures to protect data during transmission
• Regular audits of our international partners' security practices

Countries where your data might be processed include the United States (for cloud infrastructure) and Singapore (for backup services). We only work with providers who meet stringent data protection standards.

8. Children's Privacy

Our services are designed for business use and aren't intended for individuals under 18 years of age. We don't knowingly collect personal information from children. If we discover we've inadvertently collected data from someone under 18, we'll delete it immediately.

9. Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and post a prominent notice on our website at least 30 days before the changes take effect.

The date at the top of this policy shows when it was last updated. We encourage you to review this policy periodically to stay informed about how we're protecting your information.

10. Third-Party Links

Our platform may contain links to external websites or services that aren't operated by us. We're not responsible for the privacy practices of these third-party sites. When you click on external links, we recommend reviewing their privacy policies before providing any personal information.